Privacy Policy

Introduction

Thank you for visiting Myk Dispatch LLC ("Company," "we," "our," or "us"). We are committed to protecting your privacy and handling your personal information with transparency and care.

This Privacy Policy explains how we collect, use, store, share, and protect the personal information you provide when you interact with our website, contact forms, lead generation forms (including those from Google Ads and Meta Ads), and SMS communications. Please read this policy carefully before submitting your information.

By using our website or submitting your information through any of our forms, you consent to the practices described in this Privacy Policy.

Information We Collect

We collect personal information that you voluntarily provide to us through our website contact forms, demo request forms, lead generation forms (including those served via Google Ads and Meta Ads campaigns), online chat, telephone, or other communication channels.

The types of information we collect include:

  • Contact Details — Full name, email address, and phone number
  • Business Information — Company name, industry, and service needs
  • Account Details — Username, password, and profile information (if applicable)
  • Location Details — Physical address, billing address, and timezone
  • Communication Preferences — Your consent choices and opt-in/opt-out status for SMS and email
  • Technical/Metadata — IP address, browser type, device information, referring webpage, pages viewed, and standard web log data

How we collect your phone number: Your phone number is collected when you voluntarily submit it via our website contact form, demo request form, or third-party lead generation forms on Google Ads or Meta Ads. We only collect phone numbers for the purposes described in this policy.

How We Use Your Information

We use the personal information we collect for the following purposes:

  • To understand your needs and preferences as a potential or current client
  • To contact you via email, phone calls, or SMS/text messages to provide updates, service information, or offers related to our dispatching and logistics services
  • To send SMS communications including dispatch updates, appointment reminders, service notifications, and relevant business communications
  • To respond to your inquiries and provide customer support
  • To improve our website, services, and communications
  • To comply with applicable legal obligations

SMS Communications & Consent

By submitting your phone number via our website forms or lead generation forms, and by checking the SMS consent checkbox, you agree to receive text messages from Myk Dispatch LLC related to our dispatching services, updates, and communications.

  • Message types: Service updates, dispatch notifications, appointment reminders, operational communications, and informational messages
  • Message frequency: Message frequency may vary based on your service activity and engagement
  • Rates: Standard message and data rates may apply
  • Opt-out: You may opt out of SMS communications at any time by replying STOP to any message. After opting out, you will receive one final confirmation message and no further SMS will be sent
  • Help: For assistance, reply HELP to any message. You will receive a response containing our brand name and support contact information
  • Support contact: support@mykdispatch.com

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All of the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Third-Party Sharing & Disclosure

Myk Dispatch LLC does not sell, rent, or share your personal information — including your phone number and SMS opt-in data — with third parties for marketing or promotional purposes.

We may share your information only in the following limited circumstances:

  • Service providers: Third-party vendors who assist us in operating our business (e.g., hosting providers, SMS delivery platforms, payment processors). These providers are contractually required to protect your data and may not use it for their own marketing purposes.
  • Legal requirements: When required by law, regulation, court order, or to protect the rights and safety of Myk Dispatch LLC or others.
  • Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

SMS opt-in data and consent obtained through our forms are never shared with third parties, including our advertising partners (Google, Meta), for any purpose other than delivering the SMS service you consented to.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

Retention period: Your personal data — including contact information and SMS opt-in records — is retained for a period of 3 months (90 days) following your last interaction or conversation with Myk Dispatch LLC. After this period, your data is securely deleted from our systems.

If you request deletion of your data before this period ends, we will process that request promptly.

Your Rights & Choices

You have the following rights regarding your personal information:

  • Access: You may request a copy of the personal information we hold about you.
  • Correction: You may request that we correct inaccurate or incomplete information.
  • Deletion: You may request that we delete your personal information from our systems. We will honor this request unless retention is required by law.
  • Opt-out of SMS: Reply STOP to any SMS message at any time to stop receiving text messages from us.
  • Opt-out of email: Follow the unsubscribe link in any email, or contact us directly.
  • Data portability: You may request a copy of your data in a commonly used format.

To exercise any of these rights, contact us using the information below. We will respond to all requests within a reasonable timeframe (typically 30 days).

Data Security

We take the security of your personal information seriously and implement industry-standard technical and organizational measures to protect your data from unauthorized access, disclosure, alteration, loss, or destruction.

These measures include:

  • SSL/TLS encryption for all data transmitted through our website and forms
  • Restricted access to personal data, limited to authorized personnel only
  • Regular review and updating of our security practices
  • Secure deletion of data after the retention period expires

Please note: No method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

Contact Us for Privacy Inquiries

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us directly:

Myk Dispatch LLC — Privacy & Data Inquiries

📧 General: info@mykdispatch.com

📧 Support & SMS: support@mykdispatch.com

🌐 Website: mykdispatch.com

Changes to This Privacy Policy

Myk Dispatch LLC reserves the right to update or modify this Privacy Policy at any time. When we make changes, we will update the "Last updated" date at the top of this page. For significant changes, we may also notify you via email or a prominent notice on our website.

We encourage you to review this Privacy Policy periodically. Your continued use of our website or services after any changes are posted constitutes your acceptance of the updated policy.